- Competitive Salary, Medical, work uniforms, PPE & incentives
- Multiple Career Paths and Progression Opportunities
- A trusted brand and market leading Products
- Join a company with a great culture & long term staff
About the Role
Our Client supplies world leading Construction Equipment Brands through sales and hire of their equipment, as well as having an extensive after-sales division for servicing and parts.
They are now seeking an experienced Parts Consultant, who has superior customer service skills and a problem solving mindset to join their team. Working with external customers, sourcing, selling and transferring of parts will be the primary focus and key priority in this role. You will be dealing with customers face to face, via email and over the phone, problem solving their parts needs, upselling where required and providing exceptional customer service. Experience in heavy vehicle, earthmoving, construction or agricultural parts and equipment is highly desirable.
What’s great about this role:
- Well established reputable International business
- Customer interaction and variety in your day
- Join a Company that values and rewards their staff
- Incentives, Medical & full work uniform provided
Duties:
- Provide exceptional customer service to customers, face to face, over the phone, via email and online.
- Processing of sales orders, quotes, invoices, cash handling, EFTPOS and trade accounts.
- Demonstrate strong product knowledge and provide advice to customers
- Strong problem solving skills and ability to use your initiative
- Complete and coordinate all associated paperwork, record keeping and updating the internal CRM systems.
- Generate new business leads and maximise opportunities with every customer interaction.
- Identify and resolve customer concerns, with timely follow up on all client contact.
- Represent the company values, ethics and services in a professional manner at all times
Skills and Experience:
- Previous experience in a parts consulting role preferably in the mobile plant industry/heavy equipment industry
- Strong solution focused problem-solving skills
- Passion for building customer relationships and providing top notch service
- Excellent communication skills, written and verbal
- Computer literate, including Microsoft Office applications & CRM systems
- A genuine team player with a supportive and friendly personality
- Forklift licence or the ability to obtain a licence
- MUST have full NZ working rights
How to apply:
All applications are to be submitted online – click APPLY. We will be reviewing applications as they are received so apply today! Please note only candidates that meet our client’s selection criteria will be contacted.
Job ID: LB53/3.0
