3 weeks ago

Customer Experience Specialist

Attitude willingness & high level customer service are your keys to success in this role supporting the Sales team with calls admin & processing tasks
  • Highly valued position working alongside a passionate team who want to make a difference
  • Pivotal customer service role supporting the GM and Sales Team
  • Company with high values and ethics and a genuine reputation for excellence

About the Role:
  
Our client is a well-respected NZ owned business, who have been enhancing the quality of people’s lives for over 35 years.  They have developed trusted partnerships across multiple markets, including Public and Private Hospitals, Aged Care and Community Care. 
  
This is an excellent opportunity for a confident, enthusiastic individual, who has excellent communication, strong administration and IT skills and a problem solving mindset.  You will be responsible for triaging inbound calls from customers and Account Managers, taking ownership of the customer request, gathering further information and coordinating, resolving the issue or request. You will also be required to make outbound calls to follow up or update the customer, to ensure the highest level of customer fulfillment. This is not your typical “administration” role and the right person, with the right attitude has the ability to add a lot of value to the team. 

What’s great about this role:

  • Busy, challenging role with lots of variety
  • Career growth and development opportunities
  • Be part of a dynamic, team-oriented, productive workforce
  • High successful business with an excellent culture

Duties:

  • Efficiently triage all customer calls, emails and enquiries
  • Gather additional information ie; location, contact details, to enable actioning in a timely manner
  • Ensure sales and quote requests are actioned with priority
  • Resolve any customer issues or complaints
  • Handle internal product or process queries from the Sales Team
  • Provide problem solving solutions to customers
  • Manage relationships with an existing network of customers
  • Ensure all relevant product/order details are entered into the ERP system
  • Make relevant outbound calls as required

Skills and Experience:

  • High level of Computer literacy and Administration ability
  • Have a problem solving mindset with the ability to use your initiative
  • Excellent communication skills, both written and verbal
  • Be driven and self-motivated and have a “can-do” attitude
  • Have the ability to take ownership and project manage requests and see them through to conclusion
  • Time management & excellent organizational skills
  • Must have full NZ working rights 
  • Must be willing to undertake a pre-employment drug test

How to apply
All applications are to be submitted online – click APPLY.  We will be reviewing applications as they are received so apply today!  Please note only candidates that meet our client’s selection criteria will be contacted.

JOB ID: LB12880/1.0

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